Terms of Service

FilmFore Pty Ltd (ABN 49 621 439 281) · Effective: 22.03.2026

1. About these terms

These Terms of Service ("Terms") govern your use of the FilmFore platform at filmfore.com and all associated services, including the Encounters YouTube channel and any future streaming distribution ("the Platform"), operated by FilmFore Pty Ltd (ABN 49 621 439 281) ("FilmFore", "we", "us", "our").

By creating an account or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

These Terms are governed by the laws of New South Wales, Australia.

2. Who can use FilmFore

You may use FilmFore if you:

• Are at least 18 years of age
• Are legally capable of entering into a binding agreement
• Are not prohibited from using the Platform under applicable law
• Agree to these Terms and our Privacy Policy

Accounts for users under 18 may be created by a parent or legal guardian who agrees to these Terms on the minor's behalf and accepts responsibility for their use of the Platform.

3. Account registration

To access most features of FilmFore, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Keep your password confidential and not share it with anyone
• Notify us immediately at [email protected] if you suspect unauthorised access to your account
• Accept responsibility for all activity that occurs under your account

FilmFore reserves the right to refuse registration or cancel accounts at our discretion. Reviewer and Admin accounts are created by FilmFore only and cannot be self-registered.

4. User roles and access

FilmFore operates a role-based access system. Your access and permissions depend on your assigned role:

5. Prohibited conduct

You must not use FilmFore to:

• Submit content that you do not own or have the right to submit
• Infringe any intellectual property, privacy, or other rights of any person
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorised access to any part of the Platform or any other user's account
• Circumvent, disable, or interfere with security features of the Platform
• Scrape, harvest, or extract data from the Platform by automated means
• Use the Platform for any unlawful purpose
• Harass, abuse, or threaten any other user or FilmFore staff
• Submit unsolicited commercial communications
• Attempt to reverse engineer any part of the Platform

6. Content you submit

6.1 Your responsibility

You are solely responsible for all content you submit to FilmFore. By submitting content, you represent and warrant that:

• You own or have all necessary rights, licences, and permissions to submit the content
• Your content does not infringe the intellectual property, privacy, or other rights of any third party
• Your content does not contain material that is unlawful, defamatory, obscene, or harmful
• All persons appearing in your content have provided appropriate releases
• All music, archive footage, and other third-party elements are appropriately licensed

6.2 Licence to FilmFore

By submitting content to FilmFore, you grant FilmFore a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute your content solely for the purposes of operating the Platform. This licence does not extend to commercial exploitation of your content beyond what is described in the Submission Terms.

6.3 No obligation to publish

FilmFore is under no obligation to shortlist, publish, or distribute any submitted content. Submission does not guarantee publication, shortlisting, or any other outcome.

7. Payments

7.1 Submission fees

Submission fees are set out on the Platform at the time of submission. Fees are charged in Australian Dollars (AUD) unless otherwise stated. All payments are processed by Stripe. By submitting payment, you agree to Stripe's terms of service.

7.2 Refunds

Our refund policy is set out in the Submission Terms. FilmFore does not offer refunds except as required by Australian Consumer Law or as expressly stated in our Refund Policy.

7.3 Taxes

You are responsible for any taxes applicable to your use of the Platform in your jurisdiction.

8. Intellectual property

8.1 FilmFore's intellectual property

All content on the Platform created by FilmFore — including the brand, logo, design system, evaluation methodology, scoring framework, and all platform content — is owned by FilmFore or its licensors and is protected by copyright, trademark, and other intellectual property laws. You must not reproduce, distribute, or create derivative works from FilmFore's intellectual property without our prior written consent.

8.2 Your intellectual property

FilmFore does not claim ownership of the content you submit. Your intellectual property remains yours. The licence you grant FilmFore is described in Section 6.2 and the Submission Terms.

9. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FILMFORE DISCLAIMS ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

FilmFore does not warrant that the Platform will be uninterrupted, error-free, or secure; that any defects will be corrected; or that the results of using the Platform will meet your expectations.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FILMFORE AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

FilmFore's total aggregate liability to you for any claim will not exceed the total amount paid by you to FilmFore in the twelve months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Nothing in these Terms limits rights you may have under the Australian Consumer Law.

11. Account termination

11.1 By you

You may close your account at any time by contacting [email protected]. Closing your account does not entitle you to a refund of any fees paid.

11.2 By FilmFore

FilmFore may suspend or terminate your account at any time if you breach these Terms, we suspect fraudulent or illegal activity, we are required to do so by law, or we cease operating the Platform.

12. Dispute resolution

If you have a dispute with FilmFore, we ask that you first contact us at [email protected] to attempt to resolve it informally. If the dispute cannot be resolved informally within 30 days, either party may refer the dispute to mediation before commencing legal proceedings.

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.

13. Changes to these terms

FilmFore may update these Terms at any time. We will notify registered users of material changes by email and by posting a notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after that date constitutes acceptance of the updated Terms.